Collaboration & Unified Communications
At One Data for Information Technology, we provide modern communication and collaboration solutions that enhance productivity, reduce operational costs, and improve employee and customer engagement. Our offerings are purpose-built for hybrid work environments, enabling seamless interaction across voice, video, messaging, and enterprise platforms.
IP Telephony & VoIP Systems
We modernize voice communication by replacing legacy PBX systems with scalable, cloud-ready VoIP infrastructure.
- VoIP System Design & Deployment: Full implementation of SIP-based telephony systems including IP-PBX, SIP trunking, and softphones.
- Cloud & On-Prem IP Telephony: Support for platforms such as Cisco Unified Communicat
- Number Portability & Call Routing: Configure DIDs, intelligent call routing, voicemail-to-email
- Secure Voice Communications: Implementation of SRTP, TLS, firewalls, and endpoint security f
Video Conferencing Solutions
We enable high-quality video communication across teams and clients with immersive, scalable conferencing experiences.
- Enterprise Conferencing Platforms: Deployment of Microsoft Teams Rooms, Zoom Rooms, Cisco Webex Room Kits, and Google Meet sol
- Room AV Setup & Integration: Design and implementation of conferencing spaces with PTZ cameras, digital whiteboards, and aud
- High-Quality Collaboration: Ensure low-latency HD audio/video, screen sharing, content co-editing, and virtual background management.
- Webinar & Virtual Events: End-to-end setup for large-scale webinars with branding, registrat
Collaboration Platform Integration (Teams / Zoom / Webex)
Reliable connectivity is the foundation of digital operations. We design and deploy networks that deliver speed, coverage, and security.
- We enhance productivity by integrating collaboration tools with business applications and workflows.
- Platform Provisioning & Licensing: Configure users, groups, and roles with automated license assignment and policy enforcement.
- Calendar & Email Sync: Seamless integration with Outlook, Exchange, and Google Workspace for scheduling, notifications, and invites.
- PSTN & Calling Integration: Enable Teams/Zoom/Webex calling through Direct Routing, SIP trunking, or Operator Connect models.
- App Ecosystem Integration: Embed ERP, CRM, SharePoint, task boards, and whiteboarding apps into collaboration interfaces.
Contact Center Solutions
We transform customer engagement with next-generation, omnichannel contact center systems that deliver real-time responsiveness and operational insight.
- Cloud Contact Centers: Implement scalable solutions like Genesys Cloud, Cisco CCX, Avaya Experience
- Omnichannel Support: Unified handling of voice, chat, SMS, social media, and email interactions in a single agent console.
- Advanced IVR & Call Flow Logic: Configure voice recognition, self-service menus, skil
- Agent Experience Dashboards: Real-time insights, whisper/barge features, and quality monitoring for agents and sup
- CRM & Service Desk Integration: Connect contact centers to platforms like Salesforce, Microsoft D
Don’t Hesitate To Contact Us
We’re here to answer your questions and provide the right solutions for your needs.
